Refund Policy

We offer a 7-day return window from the date you receive your items for eligible returns.

To qualify for a return, the item must be in its original condition, unused, with all packaging intact. Additionally, you must provide a proof of purchase or receipt.

To initiate a return, please contact us at [email protected]. Once your return request is approved, we will provide you with a return shipping label and detailed instructions on how to send the package back. Please note that unauthorized returns will not be accepted.

Upon receiving your order, we recommend inspecting the items carefully. If you notice any defects, damages, or discrepancies, please notify us immediately for prompt resolution.

Certain items are non-returnable, including perishable goods and personal care products. If you have questions about the eligibility of specific items for return, feel free to reach out to us.

For exchanges, we recommend returning the original item first. Once your return is approved, you may proceed with a separate purchase for the desired item.

Customers located in the European Union are entitled to a 14-day cooling-off period during which they can cancel or return their orders without providing a reason. The item must be unworn, unused, with tags attached, and in its original packaging. A proof of purchase is required.

After we receive and inspect your returned item, we will communicate the status of your refund. If approved, refunds will be processed back to your original payment method within 10 business days. Please note that additional processing time may be required by your bank or credit card company. If more than 15 business days pass after approval without receiving your refund, please contact us at [email protected].

Thank you for choosing givevape.com. Your satisfaction is our top priority!